Appeals and complaints

Appeals

If a union wishes to appeal against a Part B audit quality rating, it should contact the Students’ Union Quality team as soon as is practically possible after the audit conclusion is made and within 20 working days of the formal notification of its quality rating.

There are two acceptable grounds for appeal which are as follows:

The union should include full details of its appeal, together with any additional supporting evidence. The chief auditor will respond within 15 working days and will either revise or uphold the original quality rating. It is anticipated that most appeals will be resolved using this process.

If the union is not satisfied with the chief auditor’s response, it will be able to lodge an appeal with the Quality Students’ Unions Accreditation Panel (who has oversight over the quality system) within 15 working days of the chief auditor’s decision.

The union should include full details of its appeal, together with any additional supporting evidence. The Quality Students’ Unions Accreditation Panel will respond to the appeal within 30 working days and their decision will be final.

Complaints

Any union wishing to raise a complaint about the audit process should do so in writing to the chief auditor, c/o NUS.

All complaints will be investigated and dealt with in accordance with the NUS Charitable Services Complaints Procedure. Oversight of this is the responsibility of the NUS Charitable Services Trustee Board.